We want to build long-term relationships and we are always just a phone call, email, or remote access away from being able to help.
You might need support when you least expect it but when you need it
the most.
It could be when you're importing
that leads list, during a critical marketing or sales campaign or while
you're following up with your existing customers. We understand that you
can't have your system fail. We'll help you keep your ACT! together. Choose
the support option that is best for your business but choose one. Don't
let the unexpected happen without someone to call for help.
Our support plans offer you ways to maximize your software investment by keeping your system up and running. Please call us for pricing and to discuss which support plan best fits your situation.
Annual Support Plan - unlimited access and assistance
- 12 Months of unlimited phone calls and unlimited minutes of ACT! and ACT! add-on software support
- Special support phone number and email address that gets priority attention.
- Four hour call back guarantee (Call-back time is based on calls made within normal business hours of 8:30 a.m. - 5:30 p.m., Monday through Friday) 1 Free 20 minute call within thirty days from the date you purchase your software through Southern Software Solutions
- 2 Free Lunch and Learn with Leanne classes per year
Pre-Paid Contract Support Plan - flexible access
- 120 minutes (billed in 10 minute blocks; expires six months after purchase)
- Priority e-mail support (billed at 10 minutes per e-mail)
- 1 Free 10 minute call within thirty days from the date you purchase your software through Southern Software Solutions
- 1 Free Lunch and Learn with Leanne class per year
Pay-As-You-Go Support Plan - support just when you need it
- Pay for support as needed. There is a $50 minimum charge
NOTE - Support specialists reserve the right to limit calls to 30 minutes. Phone support is not a substitute for training.
All calls and emails are screened at no charge to determine the severity of your particular problem. Support charges begin when technical support is given.
See our Support Plan Terms and Conditions for more detailed information on Southern Software Solutions support guidelines.
On-Site Services
- When you need on-site help, Southern Software Solutions is committed to superior customer service. Please call (can we put the office phone number here when they mouse over the word call?) or email (can we have this open an email to send to us when they click on the word email?) us for more information regarding our on-site support services.
A 2 hour minimum charge applies to on-site visits cancelled less than 24 hours before the scheduled appointment. For onsite support, travel time is billed both ways over 40 miles from Southern Software Solutions offices.
Business hours are Monday - Friday 8:30 a.m.-5:30 p.m. EST.
After hour support rates are 1.5 times regular service rates.
Pay-As-You Go payment is required at the time services are performed.
